How to Use Work Request Templates in Smart Workflow?
Sohaib
Last Update a year ago
Infodeck > Left Navigation Bar > Smart Workflow
1. Follow the above-mentioned workflow to land on the Smart Workflow screen.
2. For a smart workflow you want to associate a work request template to, click the three-dot icon located under the Actions column. This reveals a couple of options.
![](https://tawk.link/64d38a7bcc26a871b02e3bf7/kb/attachments/88NLdKmsma.png)
3. From these options, click Details. This displays the details of the selected smart workflow.
![](https://tawk.link/64d38a7bcc26a871b02e3bf7/kb/attachments/T-mjx3fEU-.png)
4. Navigate to the Action dropdown and click the + Add action button. This reveals a dropdown.
![](https://tawk.link/64d38a7bcc26a871b02e3bf7/kb/attachments/rOti0whIrT.png)
5. From these options, select Submit Request. Doing so reveals the Work Request Template dropdown.
![](https://tawk.link/64d38a7bcc26a871b02e3bf7/kb/attachments/5l4Yq39saL.png)
7. Select the template you want to use from this dropdown. Once selected, click the Update button.
![](https://tawk.link/64d38a7bcc26a871b02e3bf7/kb/attachments/pLyTvBvIuM.png)